Secure digital downloads for Shopify, with a unique link for every buyer
Imprint Files emails each customer their own download link as soon as they pay. You set its expiry date and download limit. Refunds revoke access to the refunded files, and downloads stream from cloud storage without exposing the storage address.
Free plan available. 14-day free trial on Basic and Premium.
Why a shared download link is a problem
A permanent link can keep delivering your file after someone forwards it or posts it publicly. Revoking a link used by every buyer also cuts off paying customers.
Imprint gives every customer their own link for every file they buy. Each link has its own expiry date and download count, you can see how much it has been used, and you can switch it off from the order page at any time.
Expiry dates and download limits
Store-wide defaults
All plansOn the Download Settings page, set how many days a link stays active after purchase (1 to 365) and how many times each file can be downloaded (1 to 100). New stores start at 7 days and 3 downloads. Three presets fill in the form for you: Standard (7 days, 3 downloads), Generous (30 days, 5 downloads) and Extended (1 year, 10 downloads).
Limits per product
All plansAny product can override the store defaults: 365 days for a year-long course, or 2 days for a flash sale. Leave its fields empty and it follows the store settings.
New rules for past orders
Raised your limit from 3 to 5? Apply to Existing Orders updates every link your customers already have to your saved limits, with product-specific limits still taking precedence. Expiry is recalculated from the original purchase date. Counts aren’t reset: a customer who used 3 downloads has 2 left under a new limit of 5.
What else protects each download
A unique link per customer
Every link belongs to one order and counts against that order’s limit. Email link scanners and download managers that only check a link don’t use up a download.
Streamed from cloud storage
Files are stored on Cloudflare R2 and streamed to your customer’s browser, so the link never shows where the file lives.
Refunds and cancellations
A full refund in Shopify invalidates every link in the order. A partial refund revokes only the refunded files. A cancelled order has all its downloads restricted.
Restrict an order yourself
Suspect a customer is sharing? Restrict Downloads on the order page stops their links right away and shows them a message you can write.
How delivery works
Connect a product and upload the file
Pick a Shopify product in Imprint and drag in your file. Basic and Premium allow several files per product.
Your customer pays
Shopify tells Imprint about the paid order, and Imprint creates a unique, time-limited link for every file in it.
The links arrive
The download email goes out right away, with a Download button for every file, the expiry date and the downloads left. On Basic and Premium, they can also appear on your Thank You and Order Status pages.
Digital items are marked fulfilled
Once the links are delivered, Imprint marks the order’s digital items as fulfilled in Shopify, without a shipping email to the customer. Physical items are left for you to ship.
What you can sell
- PDFs and other documents (Word, Excel, PowerPoint)
- Ebooks (EPUB, MOBI)
- Images and design files (PSD, AI, Figma, Sketch)
- Videos (MP4, MOV) and audio (MP3, WAV)
- ZIP and other archives
- Fonts and 3D models
If a file type isn’t accepted, put it in a ZIP archive and upload that. PDFs can also be stamped with the buyer’s details as they download.
What your customer sees
A download email in their language
All plansThe email, the download pages and messages like an expired link all use the language they shopped in: English, French, German, Spanish, Italian, Portuguese (Brazil), Japanese, Greek, Hungarian, Polish or Turkish. Other languages fall back to your Shopify admin’s language, then English.
Sent from your own address
Basic +Connect your own SMTP server, such as Gmail, Outlook or SendGrid, and the email comes from an address like [email protected]. Basic also removes the “Digital downloads powered by Imprint” line.
Downloads on the Thank You and Order Status pages
Basic +Add the Digital Files block in Shopify’s checkout editor, and your customer gets a Your Downloads list on the Thank You page the moment they pay. On the Order Status page, they can come back from their account later to download again.
What you see in the admin
Every order page lists each file with its downloads used and remaining, whether the link is Active, Expired or marked Limit Reached, when it was last downloaded and when it expires. Four buttons cover the usual support emails:
- Resend Email sends the same links again, without resetting the counts.
- Reset Downloads sets every file’s download count back to zero.
- Extend Expiry makes every link valid for another 7 days from today.
- Restrict Downloads stops every link in the order until you lift it.
On Basic and Premium, the Download Log adds the time, country and device of each download, so you can spot a link that’s being passed around.
File sizes and features by plan
Secure links, limits and refund handling are on every plan. The plans differ in file size, storage and where customers can pick up their downloads.
| Feature | Free$0 | Basic$8.99/mo | Premium$18.99/mo |
|---|---|---|---|
| Unique link per customer and file | Included | Included | Included |
| Expiry dates and download limits | Included | Included | Included |
| Limits per product | Included | Included | Included |
| Refunds and cancellations revoke access | Included | Included | Included |
| Download emails in 11 languages | Included | Included | Included |
| Automatic fulfillment | Included | Included | Included |
| Max file size | 100 MB | 1 GB | Unlimited |
| Storage | 500 MB | 5 GB | Unlimited |
| Files per product | 1 | Multiple | Multiple |
| Thank You and Order Status page downloads | Not included | Included | Included |
| Emails from your own address (SMTP) | Not included | Included | Included |
| Imprint branding hidden | Not included | Included | Included |
Paid annually, Basic is $89.90 and Premium $189.90 a year. Both come with a 14-day free trial. Compare every plan
Secure download questions
Can customers share their download link?
They can forward it, but it's tied to their order and its download limit. Shared with ten people at a limit of 5, it stops working after the fifth download, and Restrict Downloads on the order page switches it off sooner.
What happens when a link expires?
It stops working, and your customer sees a message in their language. If they ask for more time, click Extend Expiry on the order page to make every link valid for another 7 days.
Can I set different limits for different products?
Yes. Each product has its own Download expiry and Maximum downloads fields. Fill them in to override the store defaults, or leave them empty to follow the defaults.
How large can my files be?
Up to 100 MB per file on Free, 1 GB on Basic, and no limit on Premium, with 500 MB, 5 GB and unlimited storage. Files upload straight from your browser to cloud storage, so large videos and archives are fine.
Do I have to fulfill digital orders by hand?
No. Once the download links are delivered, Imprint marks the order’s digital items as fulfilled in Shopify and leaves physical items for you. You can switch this off under Settings → Orders.
Docs and guides
- DocsDownload settingsStore-wide expiry, download limits, file names and presets.
- DocsDisplay links on checkoutAdd the Digital Files block to the Thank You and Order Status pages.
- DocsManaging ordersResend, reset, extend and restrict, plus refunds and cancellations.
- DocsEmail settingsDownload emails, languages and sending from your own server.
- GuideHow to sell PDFs on ShopifyFrom setting up the product to delivering the file.
- CompareImprint Files vs Shopify Digital DownloadsHow the two apps differ on delivery, limits and protection.
Deliver your next order securely
Unique links, expiry dates, download limits and emails in 11 languages are on every plan, including Free. Basic adds checkout downloads and 1 GB files.