Support & Contact 👋

Who Am I?

Hello! I'm Iosif, a web developer and designer hailing from Kos, Greece.

I founded Reach Web Agency in 2012, and for over a decade, I've collaborated with talented coders and designers to build robust web solutions. With 20 years in the industry, my journey has taken me through various technologies: from WordPress & Joomla to specialized Laravel development.

In 2025, I expanded my focus to the Shopify ecosystem, bringing my expertise in Laravel, Vue.js, and Statamic (of which I've been an official Partner since 2023) to create high-quality Shopify Apps like Imprint.

Getting Help

We strive to build apps that are intuitive and bug-free, but we know that questions and issues arise. Here is how you can get in touch.

📧 Pre-Sales Questions

Curious if Imprint is right for your store? Have a specific feature request before you commit?

Drop us a line at:

👉 [email protected]

🛠️ Technical Support

Already using the app and ran into a snag? We are here to help.

Contact our support team at:

👉 [email protected]

Support Availability

Support for Imprint is provided "as-is" for all users. We genuinely care about your store and will do our best to resolve issues as quickly as possible.

Free & Basic Plans: We answer tickets in the order they are received.
Premium Plan: Your support tickets are flagged for Priority Attention. If your business relies on critical daily downloads, we recommend this plan to ensure faster response times.

Note: We operate as a registered EU business based in Greece (EET Timezone). While we often reply outside of business hours, please allow up to 24-48 hours for a response during busy periods.

Paid Customization

Need something truly unique?

If you require a custom integration, a specific feature that isn't on our roadmap, or dedicated help with your Shopify setup (Liquid/Hydrogen), I am available for hire on a project basis.

Email me at [email protected] for an estimate.

(Please note: Custom work is subject to availability due to high demand.)

Support