# Support (/docs/support) # Support & Contact 👋 ## Who Am I? Hello! I'm **Iosif**, a web developer and designer hailing from **Kos, Greece**. I founded **Reach Web Agency** in 2012, and for over a decade, I've collaborated with talented coders and designers to build robust web solutions. With 20 years in the industry, my journey has taken me through various technologies: from WordPress & Joomla to specialized Laravel development. In **2025**, I expanded my focus to the Shopify ecosystem, bringing my expertise in **Laravel, Vue.js, and Statamic** (of which I've been an official Partner since 2023) to create high-quality Shopify Apps like **Imprint**. *** ## Getting Help We strive to build apps that are intuitive and bug-free, but we know that questions and issues arise. Here is how you can get in touch. ### 📧 Pre-Sales Questions Curious if Imprint is right for your store? Have a specific feature request before you commit? Drop us a line at: 👉 **[info@imprintfiles.com](mailto:info@imprintfiles.com)** ### 🛠️ Technical Support Already using the app and ran into a snag? We are here to help. Contact our support team at: 👉 **[support@imprintfiles.com](mailto:support@imprintfiles.com)** *** ## Support Availability Support for Imprint is provided "as-is" for all users. We genuinely care about your store and will do our best to resolve issues as quickly as possible. * **Free & Basic Plans:** We answer tickets in the order they are received. * **Premium Plan:** Your support tickets are flagged for **Priority Attention**. If your business relies on critical daily downloads, we recommend this plan to ensure faster response times. **Note:** We operate as a registered EU business based in Greece (EET Timezone). While we often reply outside of business hours, please allow up to 24-48 hours for a response during busy periods. *** ## Paid Customization Need something truly unique? If you require a custom integration, a specific feature that isn't on our roadmap, or dedicated help with your Shopify setup (Liquid/Hydrogen), I am available for hire on a project basis. Email me at **[info@imprintfiles.com](mailto:info@imprintfiles.com)** for an estimate. *(Please note: Custom work is subject to availability due to high demand.)*