# Managing Orders (/docs/orders)







# 🧾 Order Options

The **Orders** page is your central hub for tracking who has purchased your files and more importantly, whether they have successfully downloaded them.

Imprint syncs with Shopify automatically. When a customer buys a product, the order appears here instantly with a status of **Processed** and **Paid**.

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## 🔍 The Orders List

At a glance, this list tells you the story of every sale. You don't need to click into an order to see if a customer is happy.

<img alt="Orders list" src={__img0} placeholder="blur" />

* **Search & Filter:** Quickly find a specific transaction by typing the **Order #**, **Customer Email**, or **Name** in the search bar.
* **Downloads Column:** This is your "Is everything okay?" indicator. It shows exactly how many times a customer has accessed their files (e.g., `1 / 2` means they downloaded 1 file out of the 2 available).

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## 🛠️ Order Details & Actions

Clicking on any order (like **Order #1004**) opens the detailed view.

<img alt="Order details" src={__img1} placeholder="blur" />

At the top right, you will find four powerful buttons to handle common scenarios:

### 1. Resend Email ✉️

* **Use when:** A customer says, "I never received my download link!"
* **What it does:** Immediately triggers a fresh email with the download link to the customer's inbox.

### 2. Reset Downloads 🔄

* **Use when:** A customer says, "My computer crashed while downloading and now I reached my limit!"
* **What it does:** Resets the download count to zero, giving the customer a fresh start to retrieve their files.

### 3. Extend Expiry ⏳

* **Use when:** A customer emails you a week later saying, "I forgot to download my files and the link expired."
* **What it does:** Adds extra time to the expiration timer, reactivating the link for them.

### 4. Restrict Downloads 🚫

* **Use when:** You suspect a customer is sharing his download link.
* **What it does:** Immediately revokes access. Even if the customer has the email, the link will stop working.

## 💸 Handling Refunds

You don't need to worry about manually restricting access when you issue a refund. Imprint listens to your Shopify store in real-time.

When you process a refund inside your **Shopify Admin**, Imprint automatically syncs the status and adjusts access permissions instantly:

* **Full Refunds:** If you refund the entire order, **all** download links associated with that order are immediately invalidated. The customer will no longer be able to download any files.
* **Partial Refunds:** If you only refund specific items (e.g., removing just the "Video Add-on" from a bundle), Imprint is smart enough to only revoke access to the **refunded files**. The customer keeps access to the products they still paid for.